We are sorry to hear about your disappointment in your recent adventure. Unfortunately, the poor treatment we received on Molokai has tainted my opinion of the entire trip.ĭear John, I am responding on behalf of Road Scholar. Why road Scholar would continue to publish a fictional itinerary that has been inaccurate for 6 years is beyond me and insulting. The local guide made disparaging remarks about the United States, and there were signs for "no tourism" and "go home". The food was the worst on the trip and the lunches were terrible cold box lunches - largely left uneaten. The transportation was laughable - old/dirty passenger vans that BOTH broke down, or a school bus. The Sheraton has been closed for a long time, leaving an unappealing half star as the only option. Molokai itself is not conducive to tourism. This trip has 3+ days on Molokai and almost everything on the agenda doesn't exist: the ferry has been closed for over 6 years, the National Historic Park has been closed to visitors since the pandemic, the Nene sanctuary is closed, the sugar mill isn't restored to operational, etc. We just returned from: Hawaii’s National Parks: Exploring Four Islands from Volcanoes to Pearl Harbor I am extremely disappointed that Road Scholar is publishing an itinerary they KNOW cannot happen. Please feel free to contact us at 87 for further details. If you are not able to travel in person at this time we do have some wonderful online adventures. Unfortunately, this credit is not transferable to someone else, but we do have options. Having had the optional trip protection plan you were able to file a claim and received a credit towards a future program. Because of these costs, our fees apply from the moment you enroll in the program, and are charged regardless of the reason for cancellation. These include administrative costs and reservations we have begun making in your name for the different components of your program. There are costs associated with every enrollment, no matter how early someone enrolls. They cover the commitments we have made on your behalf with our providers and the administrative costs associated with your enrollment. As a not-for-profit organization, our cancellation and transfer fees are not meant to be punitive. We are sorry to hear you were unable to attend your adventure. I am responding on behalf of Road Scholar. Reply from Road Scholar Updated Dec 22, 2022 Please feel free to contact us with any questions at 87. Depending on when you purchased the optional trip protection plan you may be eligible for the cancel for any reason benefit, which provides a credit towards a future program if your claim is not approved for cash reimbursement by Aon Affinity. Since you purchased the optional trip protection plan you can file a claim to seek reimbursement for your cancellation fees. Our transfer and cancel policy is reviewed during enrollment before the deposit is requested, and is included in the enrollment confirmation notice/email. Transferring at no cost is a possibility for some programs, but not all, depending on the adventure and the time of the requested transfer. Our cancellation and transfer fees are not meant to be punitive. We are sorry your selected adventure was not a good fit. We will never do another RoadScholar or birding tripĭear Kevin, I am responding on behalf of Road Scholar. With 12 people this is a big deal! The guide doesn't describe the location of the bird very well. The guide doesn't realize that people to his side do not have the same line of sight that he does when using a laser pointer. This is unethical in my opinion and may be illegal in Costa Rica National Parks. The guide constantly uses audio calls to bring the bird of interest in. With 12 people there should be a second guide and split the group as other companies do. It is impossible for 12 people to stand behind the guide to see what he is pointing to. There were 12 people in the group with only one guide. The guide and some participants were single minded on listing and seemed to have little interest in other aspects of nature or Costa Rica. This trip is intended for people who are only interested in doing life lists and seeing birds not on their life list. Did a birding trip of Southern Costa Rica.
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